El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Vol. 5 No. 8 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam

Pengaruh Kualitas Pelayanan Paket Ibadah Umrah Reguler Terhadap Kepuasan Jama'ah pada Travel PT. Zam-Zam Wisata Islami

Sarma Hasibuan (Unknown)

Article Info

Publish Date
09 Aug 2024

Abstract

This research aims to determine the influence of the quality of regular Umrah worship package services on congregational satisfaction at Travel Pt. Zam-Zam Islamic Tourism both partially and simultaneously. This research approach is associative. The population is the entire congregation at Travel Pt. Zam-Zam Islamic Tourism and a sample of 100 Jama'ah at Travel Pt. Zam-Zam Islamic Tourism. Data collection techniques in this research used interview techniques, documentation studies, observations and questionnaires. The data analysis technique in this research uses Multiple Linear Regression Analysis Test, Hypothesis Testing (t Test). Data processing in this research used the SPSS (Statistical Package for the Social Sciences) software program version 29.00. Partially, service quality has a significant effect on satisfaction.

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Journal Info
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Website

Abbrev

elmal

Publisher

Institut Agama Islam Nasional Laa Roiba Bogor

Subject

Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam mempublikasi hasil riset dan kajian terkini bidang ekonomi, keuangan, manajemen dan bisnis Islam. Mulai 2011, jurnal ini terbit tiga kali setahun setiap Maret, Juli dan November. Jurnal ini dikelola oleh Pusat Riset dan Kajian Strategis (PRKS) Masyarakat ...