Journal of Governance
Volume 9 Issue 2: (2024)

Digital Revolution and Public Administration Innovation: Increasing the Efficiency and Responsiveness of Public Services

Chairussani Abbas Sopamena (Government Department, Faculty of Social and Political Science, Universitas Jenderal Achmad Yani,)



Article Info

Publish Date
28 Jun 2024

Abstract

In the ever-growing digital era, public administration is faced with the challenge of increasing the efficiency and responsiveness of public services. The digital revolution has introduced various innovations in the management of public administration, providing opportunities for significant transformation in the way public services are provided and accessed by the public. This research aims to investigate how the digital revolution has influenced innovation in public administration and its impact on the efficiency and responsiveness of public services. This research uses a qualitative approach with descriptive methods. The research results show that the digital revolution and public administration innovation aims to increase the effectiveness and responsiveness of public services by utilizing information technology. Through the implementation of e-government systems, mobile applications and online platforms, the government can speed up administrative processes, facilitate public access, and strengthen interactions between government, business and society. This not only improves operational efficiency and the quality of public services, but also strengthens transparency, accountability and community participation in the development process. Technology enables the automation of routine tasks, increases the accessibility of services, accelerates the government's response to community needs, and opens the door to continuous innovation in the provision of public services. Thus, the digital revolution in public administration provides a strong foundation for improving relations between government and society and increasing effectiveness and efficiency in the provision of public services.

Copyrights © 2024






Journal Info

Abbrev

jog

Publisher

Subject

Social Sciences

Description

Journal of Governance (JOG) is published by the Faculty of Social and Political Science Universitas Sultan Ageng Tirtayasa collaborate with KAPSIPI (Kesatuan Asosiasi Program Studi Ilmu Pemerintahan Indonesia) for reviewer, its main aim to spread critical and original analysis from researchers and ...