SENMEA
Vol. 7 (2022): PROSIDING SEMINAR NASIONAL MANAJEMEN, EKONOMI DAN AKUNTANSI 2022

PENGARUH KUALITAS PELAYANAN, HARGA, DAN LOKASI TERHADAP KEPUASAN PELANGGAN MAULANA LAUNDRY

Nurfi'ah, Sulikatin (Unknown)



Article Info

Publish Date
17 Sep 2022

Abstract

The purpose of this study is to analyze the effect of service quality, price and location variables on customer satisfaction with Maulana Laundry. This study uses a quantitative causal approach. The population used is Maulana Laundry customers who have used laundry services 2 times. The sample used was 40 people with accidental sampling technique. The type of data used is primary data with a questionnaire method. The analytical technique used is multiple regression analysis with the help of SPSS 23. The results of the study show that service quality partially has a significant effect on customer satisfaction with a sig value. 0.001. And the price partially has no significant effect on customer satisfaction with the value of sig. 0.427. And the location partially has no significant effect on customer satisfaction with the value of sig. 0.277. Meanwhile, simultaneously the quality of service, price and location have a significant effect on customer satisfaction with the value of sig. 0.000.

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Journal Info

Abbrev

senmea

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Prosiding ini merupakan media publikasi bagi seluruh pemakalah yang mengikuti Seminar Nasional dan Call for Paper Manajemen, Ekonomi dan Akuntansi (SENMEA). Seminar Nasional Manajemen , Ekonomi dan Akuntansi telah dilaksanakan berturut- turut sejak 2016. Adapun Prosiding SENMEA ini terbit satu kali ...