International Journal of Economics, Business and Innovation Research
Vol. 3 No. 03 (2024): May, International Journal of Economics, Business and Innovation Research (IJE

The Effort To Increase Brand Loyalty For Es Teh Indonesia: -

Damis Veri Budianto (Doctoral Program, Faculty of Economics, State University Of Malang)
Sudarmiatin (Doctoral Program, Faculty of Economics, State University Of Malang)



Article Info

Publish Date
24 May 2024

Abstract

Brand loyalty includes emotional and rational aspects, where consumers feel an emotional connection and believe that the brand provides the best value. This research investigates the influence of brand image and brand trust on brand loyalty and brand satisfaction by considering brand satisfaction as an intervening variable for the beauty of Indonesian products. The main objective of this research is to analyze the causal relationship between the independent variable and the dependent variable with the presence of an intermediary variable. The main data source for this research is Esteh Indonesia customers. Data was collected from a total of 208 customers throughout Indonesia who are fans of Esteh Indonesia. Meanwhile, the research methodology uses a purposive sampling method and the PLS 3.0 testing tool is used for statistical analysis. The majority of Esteh Indonesia customers in the sample were women (57.2%), aged between 26-35 years (43.3%), had secondary/equivalent education (41.3%), and had a bachelor's degree (49%). Last month, once or twice. The results of this research are as follows: First, brand image only makes a small contribution to brand loyalty. Second, brand image contributes to brand satisfaction. Third, brand satisfaction contributes significantly to brand loyalty. Fourth, brand trust contributes significantly to brand loyalty. Fifth, brand trust contributes significantly to brand satisfaction. Sixth, brand image contributes significantly to brand loyalty through brand satisfaction. Seventh, brand trust contributes significantly to brand loyalty through brand satisfaction.

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Journal Info

Abbrev

IJEBIR

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

International Journal of Economics, Business and Innovation Research (IJEBIR) is a high quality open access peer reviewed research journal. providing a platform for the researchers, academicians, professional, practitioners and students to impart and share knowledge in the form of high quality ...