TEKMAPRO Journal of Industrial Engineering and Management
Vol. 19 No. 2 (2024): TEKMAPRO

The Influnce Of Brand Equity Dimensions On Use E-Wallet DANA With E-Trust As Intervening Variable

Ruri Acnes Beltasari (Program Studi Manajemen, Fakultas Ekonomi Universitas Muhammadiyah Ponorogo, Ponorogo, Indonesia)
Adi Santoso (Program Studi Manajemen, Fakultas Ekonomi Universitas Muhammadiyah Ponorogo, Ponorogo, Indonesia)
Hadi Sumarsono (Program Studi Manajemen, Fakultas Ekonomi Universitas Muhammadiyah Ponorogo, Ponorogo, Indonesia)



Article Info

Publish Date
19 Jul 2024

Abstract

The use of non-cash payments is increasingly being used by users in carrying out transactions. The concept of e-wallet is to store money in cash and non-cash transactions. This article aims to understand the level of influence of Brand Awareness, Brand Association, Brand Loyalty, and Perceived Quality on Decisions to Use Digital Money with E-Trust as an Intervening Variable for DANA Application Users. The sampling method used the Simple Random Sampling technique for 125 respondents. Data collection uses a questionnaire and uses SMART-PLS 3.0. The results of this research show that Brand Awareness does not have a positive and significant influence on e-commerce but has a positive and significant influence on user decisions. Brand Association has a significant influence on the level of trust (E-trust) but does not have a positive and significant influence on user decisions. Perceived Quality has a positive and significant influence on the level of trust (e-tsrut) and has a positive and significant influence on user decisions. Brand Loyalty has a positive and significant influence on users' decisions in using the DANA e-wallet. E-commerce has a positive and significant influence on user decisions and mediates brand loyalty on user decisions on the DANA application. Keywords: Brand Awareness, Brand Association, Brand Loyalty, Perceived Quality of Use Decisions, E-Trus

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Journal Info

Abbrev

tekmapro

Publisher

Subject

Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering

Description

Journal of Industrial Engineering and Management, National University of Veterans Development, East Java is a journal that effectively bridges the gap between academics, policy makers, and practitioners and connects various Industrial Engineering and Management communities. While the focus of the ...