KOLONI
Vol. 3 No. 3 (2024): SEPTEMBER 2024

Hubungan Mutu Pelayanan Keperawatan Dengan Kepuasan Pasien di Rumah Sakit Umum Daerah Dr. RM. Djoelham Binjai Tahun 2024

Ardianto, Ardianto (Unknown)



Article Info

Publish Date
11 Aug 2024

Abstract

A hospital is an integral part of a social and health organization with the function of providing complete (comprehensive) services, curing disease (curative) and preventing disease (preventive) to the community. The quality of nursing services is service to patients that is based on expertise standards for the patient's needs and desires, so that patients can obtain satisfaction which ultimately can increase trust in the hospital. Patient satisfaction can also be interpreted as a consumer attitude, namely several degrees of liking or disliking the service they have experienced. This type of research is an illustrative study using a cross sectional analytical study design. The aim of the research is to determine the relationship between the quality of nursing services and patient satisfaction at the Dr. Regional General Hospital. RM. Djoelham Binjai in 2023. In this research, the sampling technique was carried out by taking 20% ​​of the total population, namely 20% of 150 = 30 people. The results of hypothesis testing to see the relationship between variable 0.05). Conclusion: There is a relationship between the quality of nursing services and patient satisfaction at the Dr. Regional General Hospital. RM. Djoelham Binjai in 2024.  

Copyrights © 2024






Journal Info

Abbrev

koloni

Publisher

Subject

Civil Engineering, Building, Construction & Architecture Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Description

KOLONI adalah jurnal multidisiplin ilmu yang diterbitkan oleh Universitas Pahlawan Tuanku Tambusai. Jurnal KOLONI terbit setiap 3 bulan merupakan jurnal peer review, open access, ilmiah dan ilmiah yang menerbitkan makalah penelitian, makalah review, laporan kasus, studi kasus, resensi buku, tesis, ...