Jurnal Ilmu Sosial Politik dan Humaniora (Jisora)
Vol 6 No 2 (2023): Jurnal Ilmu Sosial Politik dan Humaniora

The Factors Affecting Intention to Subscribe to Netflix Video on Demand Services

Resinta Evaratis (Telkom University)
Fajar Sidiq Adi Prabowo (Telkom University)
Muhammad Azhari (Telkom University)



Article Info

Publish Date
22 Mar 2024

Abstract

Interest in subscribing to Netflix's video on demand service is influenced by several factors, namely service quality, price perception, promotion, customer service, subscription interest, as well as the influence of service quality, price perception, promotion, and customer care/service on interest in subscribing to video on demand services. The method used is a quantitative method. Based on conclusive objectives, survey research strategy, type of causal investigation, based on individual analysis units, researcher involvement does not interfere with the data, non-conflict background and cross-sectional research implementation time In this research, the results showed that the t-count of service quality on subscription interest was 9.992, the t-count of price perception on subscription interest was 1.999, the t-count of promotion on subscription interest was 10.889, and the t-count of customer care/service was 4,933. Based on the results of the research, it is concluded that the variables Service Quality, Price Perception, Promotion and Customer Care/Service have a positive effect on Interest in Subscribing to Netflix Video on Demand.

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Journal Info

Abbrev

jisora

Publisher

Subject

Humanities Social Sciences

Description

Jurnal Ilmu Sosial Politik dan Humaniora (JISORA) is a multidisciplinary open access journal on a national scale with a combination of Social, Political and Humanities studies. All articles published go through a rigorous and fast review process to meet journal quality standards. In particular, ...