Enrichment : Journal of Management
Vol. 14 No. 1 (2024): April

Building an e-commerce ecosystem for MSMEs in Medan: a strategic approach to design and user satisfaction

Gaol, Lasando Lumban (Unknown)



Article Info

Publish Date
03 Apr 2024

Abstract

This study presents the design and evaluation of an e-commerce application tailored for Small and Medium Enterprises (SMEs) in Medan. Utilizing a Research and Development (R&D) approach and the system development life cycle (SDLC) model, the research identifies user needs and designs a solution to meet these needs. The solution includes features such as marketplace learning materials, a discussion forum, and marketplace recommendations. The design process involved creating storyboards, information architecture, wireframes, and mockups. The application's user experience was evaluated using the User Experience Questionnaire (UEQ), revealing a generally positive user experience with areas for improvement in efficiency. The research underscores the importance of such applications for the growth of SMEs and suggests further research to enhance user efficiency

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Journal Info

Abbrev

enrichment

Publisher

Subject

Economics, Econometrics & Finance

Description

The Enrichment : Journal of Management offers wide ranging and widespread analysis of all surfaces of management and science. Published two times per year, it delivers a emphasis for universal proficiency in the vital methods, techniques and areas of research; presents a opportunity for its readers ...