Jurnal Aisyah : Jurnal Ilmu Kesehatan
Vol 9, No 1 (2024): March 2024

Perception of Outpatients at Internal Medicine Polyclinic at RSUD Panembahan Senopati Bantul based on Nine Factors of Marketing Mix

Vianisa, Nurzahra (Unknown)
Dewanto, Iwan (Unknown)
Hidayah, Nur (Unknown)



Article Info

Publish Date
21 Mar 2024

Abstract

RSUD Panembahan Senopati Bantul is a government-owned hospital that has experienced a decrease in the number of outpatients. High patient perceptions describe a good marketing mix of hospitals. The study aims to describe the patient's perception of the nine elements of the marketing mix in the Internal Polyclinic in the RSUD Panembahan Senopati Bantul. This type of research is descriptive with cross sectional methods. The total number of respondents is 110 patients that were found in the field, with convenience sampling techniques. The data type uses a questionnaire with the Likert option. Perceptions of outpatients in Internal Medicine Polyclinic at RSUD Panembahan Senopati Bantul against marketing mix majority well can be seen from average answer scores product (462.3), process(457.7), place (456), promotion (455.9) and considered poor on elements physical evidence (453.7), people (424.3), power (414.5), performance (412.5), and price (395.8). BPJS and General patient in Internal Medicine patients' perceptions of the nine majority marketing mix on product, process, place, and promotion elements is good.

Copyrights © 2024






Journal Info

Abbrev

jika

Publisher

Subject

Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

Description

Jurnal Aisyah: Jurnal Ilmu Kesehatan (JIKA), with registered number ISSN 2502-4825 (Print) and ISSN 2502-9495 (Online), is an international peer-reviewed journal published two times a year (June and December) by Universitas Aisyah Pringsewu (UAP) Lampung. JIKA is intended to be the journal for ...