Management Studies and Business Journal
Vol. 1 No. 6 (2024): Management Studies and Business Journal (PRODUCTIVITY)

Lean Six Sigma in Service Industries: Application, Challenges, and Best Practices

Maemunah, Siti (Unknown)
Teguh, Leo (Unknown)



Article Info

Publish Date
30 Jun 2024

Abstract

Lean Manufacturing with Six Sigma tools to improve efficiency and quality in various business processes. In the service industry, Lean Six Sigma has great potential for reducing waste, managing process variability, and increasing customer satisfaction. However, its implementation in the service sector faces unique challenges compared to manufacturing, due to the complexity of human interactions and high variability in service delivery. This research uses the PRISMA systematic approach to analyze and synthesize existing literature from various international databases. By identifying successful Lean Six Sigma best practices adaptation strategies, this research aims to provide insight into effective implementation strategies adapted to diverse service contexts, thereby increasing operational efficiency and overall service quality.

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Journal Info

Abbrev

productivity

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Management Studies and Business Journal (PRODUCTIVITY) reviewed covers theoretical and applied research in the field of Management and Business. Priority is given to those articles which satisfy the main scope of the journal, and have an impact in the research areas of interest. PRODUCTIVITY Journal ...