Asian Journal of Management, Entrepreneurship and Social Science
Vol. 3 No. 04 (2023): November, Asian Journal of Management, Entrepreneurship and Social Science

Building Service Quality Standards Of PT Pelindo 4 Makassar New Port With A Servqual Approach

Evan Hendy Pradana (Faculty of business and Economics Indonesian Islamic University)
Agus Abdurrahman (Faculty of business and Economics Indonesian Islamic University)

Article Info

Publish Date
21 Sep 2023

Abstract

PT PELINDO 4 Makassar New Port strives to build service quality standards by implementing the Servqual (service quality) approach. Servqual is applied including the dimensions of physical evidence (tangibles), reliability, responsiveness, assurance and empathy. This research aims to innovate in building service quality standards through the Servqual approach. This research uses a qualitative approach with a descriptive model through observation. The technique for collecting and collecting data to design this research was carried out using the interview method with 4 employees as respondents who participated in work at the company.

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Journal Info
Asian Journal of Management, Entrepreneurship and Social Science
Website

Abbrev

ajmesc

Publisher

CV. Cita Utilitas Utama

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Asian Journal of Management, Entrepreneurship and Social Science (AJMESC) is a high quality open access peer reviewed research journal. providing a platform for the researchers, academicians, professional, practitioners and students to impart and share knowledge in the form of high quality empirical ...