Asian Journal of Management, Entrepreneurship and Social Science
Vol. 4 No. 02 (2024): May, Asian Journal of Management Entrepreneurship and Social Science ( AJMESC

Culture based on local wisdom ide to malaqbi and public services: The mediating role of employee performance

Visi Denok Mustikasari (Student/Program Doctoral Administrative Sciences, University of Brawijaya, Malang, Indonesia)
Bambang Supriyono (Lecturer/Faculty of Administrative Sciences, University of Brawijaya, Malang, Indonesia)
Riyanto Riyanto (Lecturer/Faculty of Administrative Sciences, University of Brawijaya, Malang, Indonesia)
Wike Wike (Lecturer/Faculty of Administrative Sciences, University of Brawijaya, Malang, Indonesia)



Article Info

Publish Date
31 May 2024

Abstract

This study investigates the important role of the implementation of local wisdom-based culture ide to malaqbi, the performance of the apparatus, on the quality of public services at the One-Stop Integrated Services and Investment Service or DPMPTSP in four different districts in the midst of improving public services. The novelty of this research lies in the adoption of the local culture of the Mandar tribe based on the Regulation of the Governor Sulawesi Barat to overcome the problems faced by the agency. Apart from that, the five-point Likert scale survey targets people who have processed licensing and non-licensing letters at DPMPTSP. Data from 200 respondents was analyzed to determine the relationship between variables. The results of the research show that all the variables studied, namely the implementation of local cultural ide to malaqbi and the performance of the apparatus, can directly improve the quality of public services. The mediating effect of apparatus performance can also improve the relationship between the implementation of local culture and ideas to transform into a work culture for public services. This means that the more disciplined the apparatus is in working, the more innovative the apparatus is in completing its tasks, and the higher the work ethic of the apparatus and the more performant the apparatus is, the higher the quality of service that will be provided to the community as service users.

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Journal Info

Abbrev

ajmesc

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Asian Journal of Management, Entrepreneurship and Social Science (AJMESC) is a high quality open access peer reviewed research journal. providing a platform for the researchers, academicians, professional, practitioners and students to impart and share knowledge in the form of high quality empirical ...