Jurnal Tekinkom (Teknik Informasi dan Komputer)
Vol 7 No 1 (2024)

ANALISIS KEPUASAN PENGGUNA PADA APLIKASI GO BALI GAS MENGGUNAKAN METODE PIECES FRAMEWORK

Arishanti, Putu Diva (Unknown)
Paramitha, Anak Agung Istri Ita (Unknown)
Putri, I Gusti Agung Pramesti Dwi (Unknown)



Article Info

Publish Date
30 Jun 2024

Abstract

This research aims to analyze user satisfaction with the Go Bali Gas application. The research design employed is quantitative research. The data sources include both secondary and primary data. The research sample consists of 89 users of the Go Bali Gas application, selected using the Slovin formula. The research methodology used in this study is the PIECES Framework, consisting of 6 variabels: Performance, Information and Data, Economics, Control and Security, Efficiency, and Service. Data collection began with the distribution of questionnaires to 89 users of the application. The collected data, categorized according to each variabel, was then calculated to determine the average for each variabel. The analysis results indicate that all six variabels, namely Performance, Information and Data, Economics, Control and Security, Efficiency, and Service, received very satisfactory ratings. Based on the analysis results, respondents provided suggestions for improvement in terms of payment methods, enhancement of features for tracking delivery notifications, offering free shipping, and improving overall user service.

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Journal Info

Abbrev

Tekinkom

Publisher

Subject

Computer Science & IT

Description

Jurnal TEKINKOM merupakan jurnal yang dimaksudkan sebagai media terbitan kajian ilmiah hasil penelitian, pemikiran dan kajian analisis-kritis mengenai isu Ilmu - ilmu komputer dan sistem informasi, seperti : Pemrograman Jaringan, Jaringan Komputer, Teknik Komputer, Ilmu Komputer/Informatika, Sistem ...