Jurnal Tekinkom (Teknik Informasi dan Komputer)
Vol 6 No 2 (2023)

SISTEM PENDUKUNG KEPUTUSAN PENENTUAN PEMBERIAN PENGHARGAAN BAGI PELANGGAN TERBAIK MENGGUNAKAN METODE TOPSIS

Dermi Tinambunan (Universitas Labuhanbatu)
Masrizal Masrizal (Universitas Labuhanbatu)
Ibnu Rasyid Munthe (Universitas Labuhanbatu)



Article Info

Publish Date
24 Dec 2023

Abstract

This study aims to solve the problem of awarding the best customers at HD Graphics companies. To make it easier for HD Graphics companies to choose the best customers to be awarded, a decision support system was built that can help make it easier for companies to select the best customers from that company. The decision support system was built using the Topsis method (Technique for Order Preference by Similarity to Ideal Solution). The criteria used consist of the percentage of customer purchases, the percentage of smooth payments by customers, customer loyalty, length of subscription, purchase intensity, and the number of cancellations by customers. The results of data processing from this research case study, obtained the 3 best customers, namely Customers 04, 06 and 01 with Vi values of 0.9478, 0.9077, and 0.8104.

Copyrights © 2023






Journal Info

Abbrev

Tekinkom

Publisher

Subject

Computer Science & IT

Description

Jurnal TEKINKOM merupakan jurnal yang dimaksudkan sebagai media terbitan kajian ilmiah hasil penelitian, pemikiran dan kajian analisis-kritis mengenai isu Ilmu - ilmu komputer dan sistem informasi, seperti : Pemrograman Jaringan, Jaringan Komputer, Teknik Komputer, Ilmu Komputer/Informatika, Sistem ...