Epicheirisi : Jurnal Manajemen, Administrasi, Pemasaran dan Kesekretariatan
Vol. 7 No. 2 (2023)

SERVICE EFFECTIVENESS OF PANDAWA BPJS KESEHATAN IN NGANJUK REGENCY

Nurmitasari (Unknown)
Syarifah, Ina (Unknown)
Hernando, Hendrick (Unknown)

Article Info

Publish Date
15 Nov 2023

Abstract

Information and communication services in the service industry context have a crucial role. BPJS Kesehatan, as a national health insurance institution, provides Pandawa service to accommodate administrative needs and participant complaints. This study was conducted to assess the effectiveness of Pandawa service usage in Nganjuk Regency. We applied four indicators to achieve that objective, including interface, navigation, content, and reliability. A total of 50 BPJS Kesehatan participants were involved as respondents in this study. Based on the data interpretation results, it was concluded that the Pandawa BPJS Kesehatan in Nganjuk Regency was in the effective category.

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Journal Info
Epicheirisi : Jurnal Manajemen, Administrasi, Pemasaran dan Kesekretariatan
Website

Abbrev

epicheirisi

Publisher

Politeknik Negeri Madiun

Subject

Economics, Econometrics & Finance Social Sciences Other

Description

Epicheirisi: Jurnal Manajemen, Administrasi, Pemasaran dan Kesekretariatan with registered number ISSN: 2548-7817 (online) is scientific journals which publish articles from the fields management, administration, marketing and secretariat. Epicheirisi : jurnal manajemen, administrasi, pemasaran dan ...