Etihad: Journal of Islamic Banking and Finance
Vol. 3 No. 1 (2023)

Analysis of Customer Decision Determinants in Choosing Small Medium Enterprise Products at Bank Muamalat

Kumalasari, Marta Della (Unknown)
Rizal, Fitra (Unknown)



Article Info

Publish Date
09 Jun 2023

Abstract

Introduction: This study aims to determine the effect of customer perceptions, motivation, and knowledge on choosing products for small and medium enterprises, either partially or simultaneously. Research Methods: This type of research is quantitative. The population in this study were all customers who chose small and medium enterprises products at Bank Muamalat KCP Ponorogo, totaling 395 customers. Withdrawal of samples using incidental techniques with solving measurements, so 80 respondents were obtained. Methods of data collection through questionnaires. Test results using SPSS 23. Results: The results of this study indicate that the variables of perception, motivation, and customer knowledge significantly affect the decision to choose products for small and medium enterprises at Bank Muamalat KCP Ponorogo both partially and simultaneously. Conclusion: This study concludes that for customer perception, motivation, and knowledge, if it increases, it will also increase customer decisions in choosing small and medium enterprise products at Bank Muamalat KCP Ponorogo.

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Journal Info

Abbrev

etihad

Publisher

Subject

Religion Humanities Economics, Econometrics & Finance Social Sciences

Description

Etihad: Journal of Islamic Banking and Finance accepts original manuscripts in Islamic banking and finance (covering bank and non-bank financial institutions), manuscripts in the form of research reports, case reports, theory application, critical studies and literature ...