Inspiration: Jurnal Teknologi Informasi dan Komunikasi
Vol. 13 No. 2 (2023): Inspiration: Jurnal Teknologi Informasi dan Komunikasi

User Segmentation Based on Purchasing Habits and Preferences on the Amazon Platform Using K-Means Clustering

Al Isra Denk Rimakka (Unknown)
Aras, Rezty Amalia (Unknown)



Article Info

Publish Date
08 Dec 2023

Abstract

As a large company, Amazon operates an online marketplace with a diverse user base exhibiting varied purchasing habits. This diversity challenges Amazon to provide tailored services and marketing strategies for each user with distinct characteristics. Therefore, this research aims to assist Amazon in segmenting its users based on their characteristics, enabling the implementation of targeted marketing strategies and service provision for each user. The study employs the K-Means Clustering method to segment Amazon platform users based on their purchasing behavior, site feature interactions, and preferences. The research process involves Knowledge Data Discovery (KDD) stages, including data processing, attribute selection, and applying the K-Means Clustering algorithm. The analysis results reveal five distinct user clusters, each with unique characteristics reflecting user behavior and preferences. These clusters depict variations in purchasing frequency, interactions with site features, and responses to product recommendations. This user segmentation provides valuable insights for Amazon to develop more focused marketing strategies, enhance personalized services, and improve overall customer satisfaction.

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Journal Info

Abbrev

inspiration

Publisher

Subject

Computer Science & IT

Description

Inspiration: Jurnal Teknologi Informasi dan Komunikasi is a scientific journal that publishes research results in the field of Information and Communication Technology (ICT). The ICT research area that is the focus of this journal can be seen on the Focus and Scope page. Journals are published twice ...