Jurnal Ilmiah Fokus Ekonomi, Manajemen, Bisnis & Akuntansi (EMBA)
Vol 3, No 1: April 2024

Pengaruh Sikap Tenaga Kesehatan, Fasilitas Dan Harga terhadap Kepuasan Pasien

Wulandari, Novia Ika (Unknown)



Article Info

Publish Date
25 Jul 2024

Abstract

This study aims to analyze Patient Satisfaction at Semarang Essential Clinic. This study uses variables of Health Worker Attitude, Facilities, Prices to analyze the effect of Patient Satisfaction. The population in this study was patients who sought treatment at Semarang Essential Clinic. Data collection was carried out by Purposive Sampling, Accidental Sampling methods and the number of samples was 97 respondents. Data collection techniques using questionnaires. The data analysis used is validity test and reliability test, classical assumption test, hypothesis test and multiple linear regression. Data processing tools using SPSS 26.0 for Windows. The results showed that the attitude of health workers (X1) had no effect and was not significant on patient satisfaction (Y) with a calculated value of 0.882 < table 1.66123 with a significance level of 0.413, Facilities (X2) had a positive and significant effect on patient satisfaction (Y) with a calculated value of 3.465 > table 1.66123 with a significance level of 0.001, and Price (X3) had a positive and significant effect on patient satisfaction (Y) with a calculated value of 4.903 > table 1.66123 with a significance level of 0.000. Keywords : Health Worker Attitude, Facilities, Price, Patient Satisfaction

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Journal Info

Abbrev

fokusemba

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmiah Fokus Ekonomi, Manajemen, Bisnis & Akuntansi (EMBA) is an open access and peer-reviewed journal published by STIE Pelita Nusantara Semarang, Indonesia. This Journal published three times a year (April, August and December).The scope of journal is: Economic, Management, Accounting ...