Jurnal Penelitian Sistem Informasi
Vol. 2 No. 2 (2024): MEI : JURNAL PENELITIAN SISTEM INFORMASI

Pengaruh Kualitas dan Layanan Website Terhadap Minat Pembelian Konsumen dalam Situs E-commerce

Nadila Rizkika Dwi Ananda Matondang (Unknown)
Muhammad Irwan Padli Nasution (Unknown)



Article Info

Publish Date
31 May 2024

Abstract

In the ever-growing digital era, e-commerce has become an important foundation in the world of commerce. In the midst of increasingly fierce competition, e-commerce companies are required to understand in depth the influence of website quality and service on consumer purchasing interest. This journal comprehensively investigates the impact of website quality and service in the context of e-commerce sites. Website quality, which includes appearance, performance, information, and security, as well as website services, such as customer support, payment processing, and personalization of experiences, have a significant influence on consumer perceptions and purchasing decisions. Through in-depth analysis, this journal highlights the importance of website quality and service in building strong relationships with customers, increasing retention, and achieving long-term success in the dynamic e-commerce industry. By paying attention to these factors, e-commerce companies can optimize their strategies to attract and retain consumers in this increasingly competitive environment.

Copyrights © 2024






Journal Info

Abbrev

JPSI

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management

Description

Sistem Pendukung Keputusan (DSS), Sistem Informasi Geografi (GIS), Perusahaan Skala Sistem Informasi (ERP, EAI, CRM, SCM), E-Commerce, E-Government, Sistem Informasi dari Rumah Sakit, Sistem Informasi Perbankan, Sistem Informasi Industri, Pengambilan Informasi, Keamanan Sistem Informasi, Sistem ...