JBMR: Journal of Business and Management Review
Vol. 4 No. 11 (2023): (Issue-November)

The The Impact of Digital Transformation on Partnership Performance – The Mediating Effect of Service Innovation

Nushobah, Ahmad Royan (Unknown)
Sumiati (Unknown)
Kusuma Ratnawati (Unknown)



Article Info

Publish Date
26 Nov 2023

Abstract

This study investigates the influence of digital transformation and service innovation on the partnerships performance in state revenue management in Indonesia. The study's population encompasses 95 organizations that collaborate with the Ministry of Finance in collecting state revenues. Employing a quantitative approach, the study utilizes explanatory research and gathers data through questionnaires distributed to 95 managers from various organizations. Structural equation modelling and partial least squares with SmartPLS software were employed for data analysis. The findings indicate that both digital transformation and service innovation have a significant positive impact on partnership performance. Notably, service innovation acts as a mediating variable in the relationship between digital transformation and partnership performance. These results suggest that organizations should integrate digital transformation into their service innovation strategies to achieve the desired partnership performance.

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Journal Info

Abbrev

jbmr

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Journal of Business and Management Review applies theory developed from business research to actual business situations. Recognizing the intricate relationships between the many areas of business activity, JBMR examines a wide variety of business decisions, processes and activities within the actual ...