MBR (Management and Business Review)
Vol 7 No 1 (2023): Juni

Peran Electronic Word Of Mouth Terhadap Keputusan Pembelian Ulang: Citra Merek Sebagai Mediasi

Delviana, Ajeng Sukma (Unknown)
Sarwoko, Endi (Unknown)
Hidayat, Candra Wahyu (Unknown)



Article Info

Publish Date
27 Sep 2023

Abstract

The research aims to investigate the role of electronic word of mouth (e-WOM) on repurchase decisions, in addition to revealing the mediating role of brand image. Using a quantitative research approach, the survey research type of 108 respondents using Marcks powder products in Malang City, was determined using a purposive sampling technique. Data was collected using a questionnaire distributed online, then hypothesis testing used the Path Analysis method. The results of this research reveal that e-wom has a positive influence on brand image and repurchase decisions, in addition, it was found that the indirect influence of e-wom on repurchase decisions is mediated by brand image. Product promotion using e-WOM contributes to improving brand image which can then encourage repurchase decisions

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Journal Info

Abbrev

mbr

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

MBR (Management and Business Review) covers in detail a large variety of topics in management and business. The journal aims to disseminate knowledge derived from the results of empirical research on organizations, people, systems, and events in the field of management and business. The journal ...