Airlangga Journal of Innovation Management
Vol. 4 No. 2 (2023): Airlangga Journal of Innovation Management

BRAND IMAGE MELALUI CUSTOMER SATISFACTION SEBAGAI VARIABEL INTERVENING TERHADAP CUSTOMER LOYALTY PADA PRODUK SKINCARE SAFI INDONESIA

Niswatul Ma'azah (Universitas Airlangga)
Ari Prasetyo (Universitas Airlangga)



Article Info

Publish Date
08 Dec 2023

Abstract

The increasing Muslim population and the trend of halal living in Indonesia have made competition between skincare product brands in Indonesia increasingly fierce. Safi skincare products are one of the brands that has an Islamic brand image and emphasizes halal products. This research was conducted to determine the influence of brand image on customer loyalty with the mediating effect of customer satisfaction on Safi Indonesia skincare products. The target of this research is Safi Indonesia skincare consumers. This research used a sample of 175 consumers who had purchased Safi skincare products, using the SEM-PLS analysis technique. The results of this research show that brand image has a significant relationship with customer loyalty, brand image has a significant relationship with customer satisfaction, customer satisfaction has a significant relationship with customer loyalty, then brand image has a significant relationship with customer loyalty with customer satisfaction as a mediating effect. This research can be used as a guide or reference for research related to the same field as well as being a source of knowledge for comparison of existing theories.

Copyrights © 2023






Journal Info

Abbrev

AJIM

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Airlangga Journal of Innovation Management (AJIM) aims to link the research and practice of innovation management. AJIM adopt a multidisciplinary approach to addressing the many challenges of managing innovation. AJIM encourages the submission of papers addressing the multidisciplinary nature of the ...