Jurnal Manajemen Informatika dan Bisnis Digital
Vol. 2 No. 2 (2023): November 2023

Pengaruh Marketing Mix dan Self Service Technology Terhadap Keputusan Nasabah Memilih Tabungan Hijrah Bank Muamalat

Sulfia, Sulfia (Unknown)
Nuraeni Gani (Unknown)
Trimulato, Trimulato (Unknown)



Article Info

Publish Date
28 Nov 2023

Abstract

This research aims to determine the effect of Marketing Mix and Self-service technology on customer decisions in conducting transactions at the Makassar branch of Bank Muamalat. This research method is quantitative by describing the influence of marketing mix and self-service technology on customer decisions. This type of research is a field study, primary data collection. Source of research data obtained from quisioner. The data analysis technique used is descriptive quantitative. The research results obtained from the marketing mix t test have a significant effect on customer decisions with a tcount > ttable (2.00665) of 3,786 and a significant value of 0.000, this probability value is below 0.05. Meanwhile the t test shows the results that self-service technology has a significant effect on customer decisions with a tcount > ttable (2.00665) of 4.130, a significant value of 0.000 and a probability value below 0.05. The effect of marketing mix and self-service technology on customer decisions is that the Fcount value is greater than the Ftable value, namely 44,752 > 3.18 with a significant value of 0.000 less than 0.05 (0.000 <0.05), then H0 is rejected and H3 is accepted, meaning that marketing mix and self-service technology variables simultaneously have a significant effect on customer decisions in using Bank Muamalat Makassar branch hijrah savings.

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Journal Info

Abbrev

jumintal

Publisher

Subject

Computer Science & IT

Description

JUMINTAL (Jurnal Manajemen Informatika dan Bisnis Digital) merupakan wadah jurnal ilmiah yang terbuka bagi peneliti, dosen dan mahasiswa yang ingin mempublikasikan hasil dan pengembangan ilmu baik secara konseptual maupun teknis yang berkaitan dengan bidang Manajemen Informatika dan Bisnis Digital. ...