Jurnal Ilmiah Ekonomi dan Bisnis
Vol. 21 No. 2 (2024)

PENGARUH MOTIVASI, RELATIONSHIP MARKETING DAN SERVICE QUALITY TERHADAP KEPUTUSAN PEMBELIAN GEN Z MUSLIM DI KAB. SINJAI DENGAN LOYALITAS KONSUMEN SEBAGAI VARAIBEL INTERVENING PADA SHOPEE

Dewi, Maharani (Unknown)
Muchlis, Mustakim (Unknown)
Ikbal, Muhammad (Unknown)



Article Info

Publish Date
02 Sep 2024

Abstract

This study aims to determine the relationship between motivation, relationship marketing and service quality on purchasing decisions of Muslim Gen Z with consumer loyalty as an intervening variable. This study is a quantitative, causal associative study. Data were obtained through direct distribution of questionnaires to 230 respondents who are Muslim Gen Z in Sinjai Regency. The analysis method used is SEM-PLS. The results of the study found that motivation and relationship marketing have a positive but not significant effect on purchasing decisions. While service quality and consumer loyalty have a positive and significant effect on purchasing decisions. On the other hand, motivation, relationship marketing and service quality have a positive and significant effect on purchasing decisions of Muslim Gen Z through consumer loyalty as an intervening variable on Shopee. This shows that companies should focus on improving service quality and building consumer loyalty, as both have a significant impact on purchasing decisions. Relationship marketing strategies and understanding consumer motivation need to be optimized to strengthen loyalty, which in turn improves purchasing decisions.

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Journal Info

Abbrev

JIEB

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Ilmiah Ekonomi dan Bisnis invites academics and researchers who do original research in the fields of economics, management and accounting, including but not limited to: Development Economics Monetary Economics, Finance and Banking International Economics Public Economics Economic development ...