Marketing Management Studies
Vol. 3 No. 4 (2023): Marketing Management Studies

The effect of electronic word of mouth, brand image, and trust on purchase intention

Maulana, Nurul Shalsadila (Unknown)
Rahmiati (Unknown)



Article Info

Publish Date
15 Dec 2023

Abstract

This study aims to analyze the effect of Electronic Word of Mouth on Purchase Intention with Brand Image and Trust as Mediating Variables on Tiktok Users in Padang City. The population in this study were all people in Padang City who know the TikTok application. This study included 196 respondents as samples. Data was collected by distributing online questionnaires, and data was processed using SmartPLS software. The findings of this study show that (1) electronic word of mouth has a positive and significant effect on purchase intention, (2) electronic word of mouth has a positive and significant effect on brand image, (3) brand image has a positive and significant effect on purchase intention, (4) electronic word of mouth has a positive and significant effect on purchase intention mediating by brand image, (5) electronic word of mouth has a positive and significant effect on trust. (6) trust has a positive and significant effect on purchase intention, and (7) electronic word of mouth has a positive and significant effect on purchase intention mediating by trust.

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Journal Info

Abbrev

mms

Publisher

Subject

Humanities Environmental Science Social Sciences

Description

This journal encompasses marketing management, strategic management, business decisions, processes, and activities within the actual business ...