Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen
Vol 14 No 1 (2024): Maret 2024

Analisis User Experience pada Pengguna Aplikasi Dompet Digital Menggunakan Teori Jacob Nielsen

Achyani, Yuni Eka (Unknown)
Kezia Widyana (Unknown)



Article Info

Publish Date
31 Mar 2024

Abstract

Digital wallets are one of the fastest-growing types of fintech. Digital wallets are just like real wallets. Users can make transactions either online or offline to be more effective and efficient. It is important for the development team to pay attention to the comfort and satisfaction of its users. The purpose of writing, to find out the rate obtained by each application and will be tested using the usability testing method. This is done to evaluate the usability of digital wallet applications based on the responses given by users after interacting with the product system. The research was conducted in the DKI Jakarta area using 3 digital wallets and involving 150 digital wallet respondents, including: 51 Shopee pay Respondents, 52 Go-pay Respondents and 47 DANA Respondents. The results of the tests that have been carried out, it can be concluded that the Shopee-pay Digital Wallet is in the Very Good category with a score of 4.35, the Go-pay and DANA applications are in the good category with the Go-Pay application score of 3.98 and DANA 4.16. This shows that the three applications have fulfilled the five aspects of usability testing: learnability, memorability, efficiency, errors and satisfaction.

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Journal Info

Abbrev

saintekom

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management

Description

Jurnal Saintekom adalah singkatan dari Sains, Teknologi, Komputer dan Manajemen, merupakan jurnal ilmiah yang berfungsi sebagai media mengkomunikasikan ide, gagasan dan pemikiran seputar kajian aktual tentang sains, teknologi, komputer dan manajemen antarkademisi dan ...