Journal of Social Commerce
Vol. 3 No. 4 (2023): Journal of Social Commerce

Influencer Driven Strategies for Regaining Customer Trust and Loyalty in Established Brands

Rahmadi, Didik (Unknown)



Article Info

Publish Date
28 Dec 2023

Abstract

This study looks at the presumption that influencer-driven strategies are efficient in rebuilding purchasers’ trust and devotion for fixed brands. Adopting a dual-process strategy, we tested the influence of authenticity, engagement, and knowledge of influencers on consumers’ responses. Simple analysis showed that there was a huge expansion of ‘agree with’ and loyalty rankings after adopting influencer-driven techniques. These were supported by inferential analyses, which included t-tests, regression, correlation, ANOVA and ANCOVA. The effects revealed that influencers without doubt influence purchaser believe and loyalty, with authenticity as the biggest predictor of accept as true with. Likewise, demographic components were once again observed to understate the efficiency of those strategies. This look at responds to an important gap in the literature by showing the rehabilitative affordance of influencer advertising for a spectrum of purposes beyond pure promotion. The findings given provide specific guidance for the brands that seek to revitalize their reputation and create loyal customer base via competent influencer marketing collaborations.

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Journal Info

Abbrev

jommerce

Publisher

Subject

Economics, Econometrics & Finance

Description

Journal of Social Commerce with ISSN 2809-9303 (Online) and 2809-929X (Print) is an international journal published by Celebes Scholar pg. The Journal of Social Commerce aims at providing platform for scholars, researchers, practitioners, professors, and students to publish their literary work in ...