<![CDATA[The head of the department is a figure who plays an important role in carrying out the functions and operations of the department in an organization or institution. Its main tasks include human resource management, development of work programs, supervision of policy implementation, and solving internal problems that arise. One of the main problems in determining the head of the outstanding department is the difficulty in evaluating the leadership qualities and managerial abilities of prospective candidates. The purpose of this study is to investigate the effectiveness of the SMART method in evaluating the performance of department heads, identifying factors that contribute to the success of department heads, as well as determining relevant and weighty criteria for assessing their achievements. The SMART method provides a systematic and measurable framework to facilitate informed and objective decision making in the performance appraisal of department heads. The ranking of determining outstanding department heads is based on the results of the performance evaluation of department heads using the SMART method. The department head with the highest utility value will get the top rank as the outstanding department head. The ranking results show that the head of the department excels based on the application of the SMART method, namely the Head of the Customer Service Department gets rank 1, followed by rank 2 Head of Warehouse Department, and rank 3 Head of Human Resources Department.]]>
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