Jurnal Menata
Vol. 2 No. 1 (2023): MEI

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI HOBBY COFFEE KOTA BATAM

Dwi Eka Syahputri (Unknown)
Dailami (Unknown)

Article Info

Publish Date
04 Aug 2023

Abstract

This research aims to determine the effect of service quality on customer satisfaction at Hobby Coffee Batam. Data was collected by distributing questionnaires. The type of research used is quantitative research. The number of samples set in this study were 100 respondents. The sampling technique used is random sampling technique. The research data collection method was carried out by distributing questionnaires using a five-point Likert scale as a measuring tool.

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Journal Info
Jurnal Menata
Website

Abbrev

menata-btp

Publisher

Politeknik Pariwisata Batam

Subject

Humanities Social Sciences Veterinary

Description

JURNAL MENATA merupakan wadah publikasi yang diterbitkan oleh Puslitabmas Politeknik Pariwisata Batam dan dikelola oleh Program Studi Manajemen Tata Hidangan Pariwisata Politeknik Pariwisata Batam. Semua artikel publikasi Jurnal ini adalah hasil penelitian baik Dosen, Praktisi maupun Mahasiswa. ...