Bogor Hospitality Journal
Vol 8 No 1 (2024): Bogor Hospitality Journal

THE ROLE OF CULTURAL EVENT IN A MUSEUM TO THE TOURISTS SATISFACTION AND DESTINATION LOYALTY

Ulinnuha, Hana (Unknown)
Wijaya, Theodora Evelyn (Unknown)
Alanda, Hilwa Shufia (Unknown)



Article Info

Publish Date
26 Jun 2024

Abstract

Understanding tourism destination loyaly would be an invaluable benefit for tourism authorities. Especially after the pandemic, tourism authorities are working hard to revive tourism in 2022. Many tourism destinations in Indonesia are gradually implementing various activities to entice tourists to return. As one of the tourism destinations in Indonesia, Surakarta (Solo), whose branding is "The Spirit of Java", is also holding various consecutive events throughout 2023. This research disclosed the role of events in tourists’ satisfaction and destination loyalty, by taking the Rayuan Pulau Kelapa cultural event in Tumurun Museum, Solo, Indonesia, as an empirical example. The purpose of this study was to determine the effect of holding a cultural event in a museum on tourist satisfaction and destination loyalty partially and collectively. According to the findings, the cultural event had an 85.3% and 68.1% impact on visitors' satisfaction and destination loyalty, respectively. In the meantime, destination loyalty is 80.5% influenced by visitor satisfaction. Collectively, the impact of cultural events and tourist satisfaction on destination loyalty was found to be 80.5%.

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Journal Info

Abbrev

bhj

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

Description

Bogor Hospitality Journal is a scientific publication. It is published periodically, twice a year, in June and December. The journal was published by Research and Community Development Centre (LPPM) – Sekolah Tinggi Pariwisata Bogor. Bogor Hospitality Journal is dedicated to fostering the creation ...