Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce
Vol. 3 No. 3 (2024): September : Digital Bisnis : Jurnal Publikasi Ilmu Manajemen dan E-Commerce

Evaluasi Rating dan Online Customer Review terhadap Keputusan Pembelian Pengguna Shopee

Mochamad Husein Isnaeini (Unknown)
Hani Hasanah (Unknown)
Verawati Fajrin (Unknown)



Article Info

Publish Date
23 Sep 2024

Abstract

This study aims to evaluate ratings and online customer reviews on shopee users' purchasing decisions. The population used in this study were all users of the Indonesian shopee marketplace using a sample of 120 shopee users. The respondent selection technique in this study used a non-probability sampling technique with an incidental sampling type. Data collection in this study used a digital questionnaire (google form). This study used a quantitative method with data analysis techniques for convergent validity tests, reliability tests, discriminant validity tests, multicollinearity tests, r-square tests, and hypothesis tests. The results of this study indicate that ratings have a significant effect on purchasing decisions of 6.508> Zscore 1.96 and online customer reviews have a significant effect on purchasing decisions of 16.615> Zscore 1.96. The r-square test shows that ratings and online customer reviews simultaneously influence purchasing decisions by 88.1%.

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Journal Info

Abbrev

Digital

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Kajian-kajian tersebut diharapkan dapat memperkaya khasanah keilmuan di bidang manajemen dan bisnis sehingga dapat menjadi salah satu referensi bagi para akademisi, pemangku kepentingan dan masyarakat luas. Manajemen SDM Keuangan Akutansi Ekonomi ...