BUDGETING : Journal of Business, Management and Accounting
Vol 6 No 1 (2024): BUDGETING : Journal of Business, Management and Accounting

Pengaruh Green Brand Ambidexterity terhadap Customer Satisfaction

Santoso, Mikona Brillia (Unknown)
Arafah, Willy (Unknown)



Article Info

Publish Date
27 Aug 2024

Abstract

Environmentally friendly brands have rapidly become a growing phenomenon in recent years. Consumers are increasingly aware of the environmental impact of their purchases and are seeking eco-friendly products and services. This has led many companies to develop and market green brands. This study investigates how green brand ambidexterity, defined as a company's ability to balance the exploitation of existing green capabilities with the exploration of new green opportunities, affects customer satisfaction through perceived brand performance and green trust. Data was collected from 116 respondents and analyzed using SmartPLS. The results indicate that green brand ambidexterity positively influences perceived brand performance and green trust, which in turn enhances customer satisfaction. These findings make a significant contribution to the green marketing literature by demonstrating that green brand ambidexterity is a crucial mechanism for achieving customer satisfaction in the context of green brands. Keywords: Green Brand Ambidexterity, Perceived Brand Performance, Green Trust, Customer Satisfaction.

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Journal Info

Abbrev

BUDGETING

Publisher

Subject

Humanities Social Sciences

Description

BUDGETING : Journal of Business, Management and Accounting is published by IPM2KPE as an information and communication media for practitioners, researchers and academics who are interested in the field and development o, Business, Management and Accounting .The journal is published annually 2 times ...