STI Policy and Management Journal
Vol 8, No 2 (2023): STI Policy and Management

Understanding The Role of Trust Mediation in E-Government Adoption in Citizenship Administration Services Policies in Bantul Regency Using Disdukcapil Smart Application

Kurniawan, Arief (Unknown)
Hartanto, Rudy (Unknown)
Djunaedi, Achmad (Unknown)



Article Info

Publish Date
15 Dec 2023

Abstract

This study investigates the role of trust in the acceptance of e-government technologies using a modified Unified Model of Electronic Government Adoption (UMEGA) that includes trust as a mediating variable. This study involved 107 respondents from six subdistricts in Bantul Regency, focusing on the use of the Disdukcapil Smart application in e-government citizenship administration services. The findings indicate that performance expectancy, effort expectancy, and perceived security, which are managed by e-government providers, are the determinants of trust. Meanwhile, social influence and privacy risk, which are not managed by e-government providers, are disregarded. Facilitating conditions like citizen-owned infrastructure ease the use of system. The study confirms that trust level influences public participation in bureaucracy, as shown by behavioral intentions in using e-government.

Copyrights © 2023






Journal Info

Abbrev

stipm

Publisher

Subject

Description

The STI (Science, Technology and Innovation) Policy and Management is a scientific journal discussing theoretical and practical issues in science and technology policy for economic competitiveness, research and development management and innovation management. The journal welcomes manuscripts from ...