Jurnal Minds: Manajemen Ide dan Inspirasi
Vol 11 No 1 (2024): June

Increasing Customer Satisfaction through Rural Tourism’s Quality Service, Experience, and Offered Value

Sukaris, Sukaris (Unknown)



Article Info

Publish Date
20 Jun 2024

Abstract

Rural-based tourism is one of the potential contributors to the development of the rural economy. Therefore, an enhanced tourism value is critical to create visitor satisfaction during the trips. This study aims to empirically investigate tourist satisfaction by the rural tourism services quality and tourism experience, mediated by the offered value. This research analyzes 123 visitor responses, by constructing a Structural-Equation-Modeling with WarpPLS. The results of the research show that rural tourism service quality influences the customers’ value and satisfaction. The tailored experience enhances the offered value. Building a strong value proposal embedded in the tourism brings positive result to tourist’ satisfaction as well as mediate the effects of service quality and experience in it. The management should pursue a specified offered values that can be easily realized and accepted from the perspective of visitors.

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Journal Info

Abbrev

minds

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Jurnal Minds: Manajemen Ide dan Inspirasi is a scientific and open-access journal (CC-BY clearance), published by the Management Department of the Faculty of Islamic Economics and Business, Universitas Islam Negeri Alauddin Makassar, Indonesia. It is a bi-annual publication, i.e., by June and ...