Asian Journal of Applied Business and Management (AJABM)
Vol. 3 No. 3 (2024): August 2024

The Effect of Service Quality and Company Image on Customer Satisfaction of Ubasyada Cooperative in Ciputat Market, South Tangerang

Ariqa, Nida (Unknown)
Pasaribu, Veta Lidya Delimah (Unknown)



Article Info

Publish Date
31 Aug 2024

Abstract

The purpose of this study is to ascertain how customer satisfaction at Ubasyada Cooperative in Pasar Ciputat, Tangerang Selatan, is influenced, both partially and simultaneously, by service quality and corporate image. Quantitative technique is the approach employed. Customers of Ubasyada Cooperative in Pasar Ciputat Tangerang Selatan made up the study's population. Probability sampling, which makes use of the Slovin formula, was the sample strategy employed. There were 97 responders in the research sample. Based on the study's findings, it can be said that customer satisfaction is positively and significantly impacted by service quality, as evidenced by the T_count value> T_table or (13.300> 1.986) with a significance value of 0.000 <0.05. Customer satisfaction is positively impacted by corporate image, as seen by the value of T_count > T_table, or (12.093 > 1.986), with a significance level of 0.000 < 0.05. Customer satisfaction is positively and significantly impacted by service quality and corporate image, as evidenced by the values of F_count > F_table or (99.944 > 3.090) with a significance level of 0.000 < 0.05. The regression effect of service quality and company image on customer satisfaction is Y = 8.282 + 0.322 X1 + 0.482 X2.

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Journal Info

Abbrev

ajabm

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Asian Journal of Applied Business and Management (AJABM) is a double-blind peer-reviewed, open-access journal published by Formosa Publisher. AJABM aims to provide an international outlet for research publication and scholarship on management and business-orientated themes and topics. With ...