Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis
Vol. 5 No. 3 (2024): Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis

Pengaruh Harga dan Kualitas Pelayanan terhadap Kepuasan Klien pada PT Bina Nusa Teknik

Tarmadi, Jajang (Unknown)
Mubarok, Dadan Abdul Azizi (Unknown)



Article Info

Publish Date
01 Aug 2024

Abstract

This study aims to describe client satisfaction, price, and service quality and analyze the effect of price and service quality on client satisfaction at PT Bina Nusa Teknik. Using quantitative methods with descriptive and verification approaches, samples were taken through total sampling involving 35 PT Bina Nusa Teknik clients, with data collected through questionnaires. Data analysis includes multiple linear regression, correlation coefficient, and determination coefficient. Descriptive analysis shows a client satisfaction score of 1,188 (moderate), price of 825 (high), and service quality of 1,302 (high). The study's results revealed that price affects client satisfaction with a correlation of 0.808, and service quality affects client satisfaction with a correlation of 0.842. Simultaneously, price and service quality affect client satisfaction with a simultaneous correlation of 0.912 and a contribution of influence of 83.2%.

Copyrights © 2024






Journal Info

Abbrev

jismab

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis (JISMAB) merupakan jurnal yang memuat artikel dari hasil penelitian para mahasiswa, dosen, praktisi dan pemerhati bidang ilmu sosial, manajemen, akuntansi dan bisnis. Meskipun demikian, jurnal ini tidak terbatas pada bidang ilmu tersebut saja. ...