Journal of Management and Bussines (JOMB)
Vol 6 No 4 (2024): Journal of Management and Bussines (JOMB)

Citra Merek terhadap Minat Beli Ulang yang Dimediasi oleh Kepuasan Pelanggan Pond’s Micellar Water di Kota Cimahi

Wulandari, Putri Harnum (Unknown)
Fardhani Sigarlaki, Faizal (Unknown)



Article Info

Publish Date
31 Aug 2024

Abstract

The purpose of this study was to determine how brand image influences repurchase intention through customer satisfaction of pond's micellar water in Cimahi City. The instruments used have been tested for reliability and validity. The instruments were used to collect data from 120 female respondents who were of productive age and had purchased pond's micellar water products. Purposive sampling and cross-sectional time horizon were two types of data collection used. The data processing method used descriptive tests and multiple linear regression with SPSS version 25 and the Sobel test. The results of the study revealed that brand image had a positive effect on repurchase intention and both brand image and repurchase intention had a positive effect on customer satisfaction. Furthermore, through customer satisfaction, brand image influenced repurchase intention. Keywords: Brand Image, Customer Satisfaction, Repurchase Intention

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Journal Info

Abbrev

JOMB

Publisher

Subject

Description

Journal of Management and Bussines (JOMB) focus dan scopenya meliputi; Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasional, Manajemen Sistem Informasi, Manajemen Pajak dan, Administrasi ...