Income Journal of Economics Development
Vol. 4 No. 2 (2024): Juli 2024

The Influence of Service Quality on Patient Satisfaction at Community Health Centers Salomekko, Bone Regency

Milanda Hafid (Muhammadiyah University of Makassar)
Moh. Haris Pasigai (Muhammadiyah University of Makassar)
Zalkha Soraya (Muhammadiyah University of Makassar)



Article Info

Publish Date
07 Jul 2024

Abstract

This study aims to determine the effect of service quality on patient satisfaction at the Salomekko Health Center, Bone Regency. This study uses a quantitative approach. The subjects of this study were patients who came for treatment at the Salomekko Health Center, Bone Regency, and a sample of 50 people was taken. The data collection method used a questionnaire. The data analysis technique used is Simple Linear Regression Analysis using statistical calculations through the Statistical Package for the Social Science (SPSS) application. The results showed that Service Quality (X) had a positive and significant effect on Patient Satisfaction (Y), as seen from the results of t count> t table ((2.332.>1.676) and a significant value = 0.24 <0.05. This finding indicates that improving service quality at Salomekko Health Center is directly correlated with increasing patient satisfaction. The implications of this study emphasize the importance of continuous efforts in improving service quality in primary health facilities such as puskesmas. Improvements in aspects such as reliability, responsiveness, assurance, empathy, and physical evidence of service can significantly contribute to increased patient satisfaction. In addition, the results of this study can serve as a reference for the management of Puskesmas Salomekko and other health agencies in designing strategies to improve service quality that are more effective and oriented to patient needs.

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Journal Info

Abbrev

ekonomi

Publisher

Subject

Economics, Econometrics & Finance

Description

Income Journal of Economics Development has p-ISSN000-000 and e-ISSN 3025-3225 published by Pustaka Digital Indonesia, this journal publishes research articles in the field of Economics. This journal publishes research studies using various qualitative and/or quantitative methods and approaches in ...