Journal of Social Sciences and Economic
Volume 1, Issue 2, August 2024

Analysis of the Quality of Student Administration Services at SMK PGRI Enrekang

Nasaruddin Hasyim (Universitas Negeri Makassar)
Muhammad Fadli (Universitas Negeri Makassar)
Haedar Akib (Universitas Negeri Makassar)



Article Info

Publish Date
07 Sep 2024

Abstract

Student administration plays an important role in the implementation of school activities to run effectively and efficiently. This study aims to determine the quality of student administration services at SMK PGRI Enrekang. This study is a qualitative descriptive study. The informants in this study were the Head of Administration, Teachers, and Students. Data collection techniques through observation, interview, and documentation methods. Data analysis techniques use data collection techniques, condensation, data presentation, and drawing conclusions. The results of the study indicate that the quality of student administration services at SMK PGRI Enrekang is in the "quality" category, which can be seen in each dimension, namely: Tangible is quite good, seen from the appearance of the administrative staff who are neat and polite according to school regulations, the administration room is equipped with facilities such as photocopiers, printers, computers, and air conditioning. However, it is still constrained by the narrow condition of the administration room. The Reability dimension is reliable, seen from the accuracy of the administrative staff in providing services and the ability of employees to use assistive devices. The Responsiviness dimension is responsive, seen from the speed and accuracy of the administrative staff in serving students. The Assurance dimension is good, seen from the administrative staff providing certainty of time in the service process. The Empathy dimension is good, seen from the attitude of the administrative staff who are friendly, polite, and do not discriminate against students in providing services.

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Journal Info

Abbrev

josse

Publisher

Subject

Humanities Economics, Econometrics & Finance Environmental Science Library & Information Science Social Sciences

Description

Journal of Social Sciences and Economics (JOSSE) e-ISSN: 3047-5007 managed and published by ASHA Publishing which focuses on research results on topics such as demography, public policy, education, health, environment, macro and micro economics, management, marketing , finance and matters related to ...