VISA: Journal of Vision and Ideas
Vol. 4 No. 3 (2024): VISA: Journal of Vision and Ideas

Analisis Penyebab Penolakan Klaim Nasabah di PT Asuransi Umum Bumiputra Muda 1967 (Cabang Medan)

Febrianti, Yulia (Unknown)
Batubara, Maryam (Unknown)

Article Info

Publish Date
07 Nov 2024

Abstract

The aim of this research is to analyze the reasons behind the rejection of claims at PT Asuransi General Bumiputra Muda Medan Branch. The analytical method used is a qualitative descriptive technique that uses interviews to collect data on ten informants who work at PT Asuransi General Bumiputra Muda Medan Branch. Based on research findings, the causes of lost claims at PT Asuransi Jenderal Bumiputra Muda Medan Branch include incomplete documentation, inaccurate information in insurance claims, police investigations, delays in processing claims, and handling errors. The implications of this research include that PT Asuransi General Bumiputra Muda Medan Branch must improve communication with customers regarding the insurance claims process and strengthen internal processes to prevent fraud.

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Journal Info
VISA: Journal of Vision and Ideas
Website

Abbrev

visa

Publisher

Institut Agama Islam Nasional Laa Roiba Bogor

Subject

Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences

Description

VISA: Journal of Vision and Ideas is a scientific journal for the academic community of universities and research institutions with a scope covering the results of research, studies, thoughts and ideas related to vision and solutions to various problems in the economic, social, educational, ...