Dinasti International Journal of Economics, Finance & Accounting (DIJEFA)
Vol. 5 No. 5 (2024): Dinasti International Journal of Economics, Finance & Accounting (November - De

Building Customer Happiness : Service Quality, Relationship Quality, and Customer Trust

Zulkifli Noor, Zulki (Unknown)



Article Info

Publish Date
24 Nov 2024

Abstract

This study explores the impact of service quality, relationship quality, and customer trust on customer happiness. As customer satisfaction evolves into a deeper need for happiness, businesses are compelled to focus on factors that foster long-term relationships and trust with their customers. Through a quantitative approach, this research examines how service quality enhances relationship quality and trust, ultimately leading to increased customer happiness. The findings reveal a significant correlation between these variables, highlighting that customer happiness is strongly influenced by the level of trust and the quality of the relationship a customer has with a service provider. This study provides practical insights for businesses seeking to improve their service quality and build stronger relationships with customers, leading to higher levels of trust and happiness.

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Journal Info

Abbrev

DIJEFA

Publisher

Subject

Economics, Econometrics & Finance

Description

The author is invited to submit a paper for Dinasti International Journal of Economics, Finance & Accounting (DIJEFA). Topics related to this journal include but are not limited to: Accounting and financial reporting Audit Accounting management Taxation Corporate finance Personal finance Financial ...