Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Vol. 7 No. 1 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah

Determination of Factors Influence Customer Satisfaction at BMT Syariah Sejahtera Boyolali

Arum, Khotijah (Unknown)
Astuti, Yuni (Unknown)

Article Info

Publish Date
04 Jan 2025

Abstract

The COVID-19 pandemic became a major problem for BMT because it restricted interaction with customers. Therefore, trust in BMT also decreased. This study aimed to assess customer satisfaction of BMT Syariah Sejahtera Boyolali used service quality, trust, and customer value. The population in this study were regular customers of the BMT Syariah Sejahtera Boyolali. The questionnaires were distributed to 109 BMT customers. The data tested by validation tests, reliability tests, tests of classical assumptions, and multiple linear regression analysis. The findings indicated that customer trust and value significantly influenced customer satisfaction. However, service quality didn't influence to customer satisfaction.

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Journal Info
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Website

Abbrev

alkharaj

Publisher

Institut Agama Islam Nasional Laa Roiba Bogor

Subject

Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah is a scientific journal published by Pusat Riset dan Kebijakan Strategis PRKS) of  Institut Agama Islam Nasional (IAI-N) Laa Roiba Bogor in collaboration with Masyarakat Ekonomi Syariah (MES) and Intelectual Association for Islamic Studies ...