KINERJA KANTOR WILAYAH KEMENTERIAN HUKUM DAN HAM PROVINSI RIAU

Imam Aprilianto Darmawan (Universitas Andalas)

Jurnal Administrasi Manajemen Sumber Daya Manusia dan Ilmu Sosial (JAEIS)
Vol 2 No 2 (2023): Jurnal Administrasi Manajemen Sumber Daya Manusia dan Ilmu Sosial (JAEIS)

This research is motivated by the awards received by the Regional Office of the Ministry of Law and human rights of Riau province, namely the Corruption-Free Area award (WBK) and also the free clean serving area (WBBM) from the Ministry of Administrative Reform and Bureaucratic Reform (KEMENPAN-RB), this award is an award given to the Regional Office of the Ministry of Law and Human Rights of  Riau province because it has succeeded in utilizing the technology of publication of services that are fast, precise, cheap, and clear to the public. Furthermore, the award from the National Legal Development Agency (BPHN) is the national award of the International Covenant on Civil and Political Rights (ICCPR) because the Regional Office of Riau law and Human Rights is considered successful in providing assistance to the underprivileged in terms of legal assistance and also in the application of SMART applications. Thus, this study aims to see the performance of the Regional Office of Kemenkumham Riau in terms of public services and the performance of employees in serving the community. This study uses the theory of Agus Dwiyanto about the performance of public bureaucracy, which states that productivity, service quality, responsiveness, responsibility, and accountability are ways to measure the performance of public bureaucracy. In this study, interviews and documentation used as a method of data collection in qualitative descriptive method. While purposive sampling method used for informant selection techniques. Triangulation sources were used by the researchers to validate the data. This study shows the results that related to the performance of the office in serving the community can be seen that the level of efficiency and effectiveness of services performed by the Regional Office of Kemenkumham Riau is good, the index of Community Satisfaction with the services provided by the Regional Office of Kemenkumham Riau to the community has increased. Thus, it can be used as a reference that the quality of service Kemenkumham Riau Regional Office runs well.