WORKLOAD ANALYSIS IN DETERMINING THE NUMBER OF FRONTLINER EMPLOYEES AT BANK X

Rio Rahman
Iskandarini
Erman Munir

International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS)
Vol. 4 No. 6 (2024): December

This study aims to analyze the workload of frontliner employees at Bank X and determine the optimal number of employees to enhance operational efficiency. The methods employed include work sampling and full-time equivalent (FTE). The results indicate that productive activities in the frontliner division accounted for 77.80%, non-productive activities 11.59%, and personal activities 10.61%. FTE analysis revealed that 2 employees had normal workloads, while 4 others experienced overload. Based on these findings, additional employees are required to balance workloads, bringing the ideal total workforce to 12 employees. This study provides essential recommendations for optimizing human resource planning at Bank