<![CDATA[As of 2024, the Merdeka Mengajar Platform has been used by more than 3.5 million teachers across Indonesia. This number represents an increase of more than 3.85% compared to the previous academic year, which was 3.37 million. However, the utilization of this application has not yet reached the expected target number of users, so an analysis is needed to identify the factors causing this. This research uses Recurrent Neural Network (RNN) and Long Short-Term Memory (LSTM) to perform sentiment analysis on reviews of the Merdeka Mengajar platform. RNN and LSTM are chosen for their advantages in handling sequential data, particularly in text processing for sentiment analysis. This research aims to address the challenges in understanding the positive or negative sentiments of users on the platform. The research methodology includes important stages such as data cleaning, preprocessing, and transforming text into numerical vectors using FastText embedding. Next, RNN and LSTM models are applied to predict sentiment based on patterns in the text data. The research results show that the LSTM model is capable of capturing long-term relationships in sequential data with an expected accuracy of 93.58%. Meanwhile, the RNN model yields a lower accuracy of 91.70%. The LSTM model is more effective in classifying sentiment with high accuracy, especially in text data with complex temporal contexts. This research contributes to understanding user perceptions and feedback regarding the Merdeka Mengajar platform, which is expected to provide insights for platform developers to enhance service quality.]]>
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