JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI
Vol. 12 No. 4 (2024): JE. VOL 12 NO 4. 2024

THE INFLUENCE OF PERCEIVED VALUE AND ELECTRONIC WORD OF MOUTH (E-WOM) ON GEN-Z INTENTION TO USE SHOPEE IN MANADO

Santoso, Cecilia Glory (Unknown)
Worang, Frederik Gerard (Unknown)
Tielung, Maria Veronika J (Unknown)



Article Info

Publish Date
17 Nov 2024

Abstract

The convenience that comes along with e-commerce services attracts a lot of consumers to use the application. The purpose of this study is to find out the influence of perceived value and electronic word of mouth (e-WOM) on Gen-Z intention to use Shopee in Manado. This study is approached by a quantitative method. The data collection was carried out through a questionnaire with purposive sampling technique that are distributed to 100 respondents of Gen-Z. The data is analyzed using Multiple Linear Regression. Based on the result, it is found that perceived value partially influence intention to use. Then, electronic word of mouth (e-WOM) also partially influence intention to use. Lastly, perceived value and electronic word of mouth (e-WOM) simultaneously influence intention to use. These findings indicate that when Gen-Z perceived a good value of the service, it can formulate an intention to use the service. Also, online information that are being shared on the internet about a service, plays a crucial role in creating the intention of Gen-Z to use a service.   Keywords: Perceived Value, Electronic Word of Mouth (e-WOM), Intention to Use

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Journal Info

Abbrev

emba

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal EMBA merupakan terbitan berkala sebagai sarana untuk menyebarluaskan hasil penelitian dan ilmu pengetahuan dibidang ekonomi. Diterbitkan oleh Fakultas Ekonomi dan Bisnis Univeristas Sam Ratulangi Manado. Jurnal ini diterbitkan 4 kali setahun, sejak tahun 2012. Setiap artikel direview oleh ...