Jurnal Informatika Ekonomi Bisnis
Vol. 6, No. 4 (December 2024)

Pengaruh Kualitas Produk dan Kepuasan Pelayanan terhadap Minat Berlangganan Internet Service Provider

Janah, Anissatul (Unknown)
Zakaria, Zahra (Unknown)



Article Info

Publish Date
30 Sep 2024

Abstract

This study aims to determine the effect of product quality and service satisfaction on interest in subscribing to Internet Service Providers (Case Study on AMNET Subnet in Tridaya Sakti Village, Sasak Tiga Village). This research applies a type of quantitative research. This research technique is a probability sampling method,where everyone who is a member of the population has the same opportunity to become a respondent. While the sample selection is based on random sampling technique, which is simple random. The sample in this study was 60 respondents. The population in this study are respondents who have bought products or who use AMNET internet services as many as 150 in Tridaya Sakti Village, Sasak Tiga Village, South Tambun District, Bekasi Regency. This research analysis is multiple linear regression analysis using SPSS 25 for Windows software. Data collected using questionnaires distributed via Google Form, interview, and documentation. The results of this study indicate that Product Quality has a partial effect on Subscription Interest. Service Satisfaction has a partial effect on Subscription Interest. Product Quality and Service Satisfaction simultaneously affect Subscription Interest.

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Journal Info

Abbrev

infeb

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Informatika Ekonomi Bisnis adalah Jurnal Nasional, yang didedikasikan untuk publikasi hasil penelitian yang berkualitas dalam bidang Informatika Ekonomi dan Bisnis, namun tak terbatas secara implisit. Jurnal Informatika Ekonomi Bisnis menerbitkan artikel secara berkala 4 (empat) kali setahun ...