Collaboration between government agencies through digital system integration aims to improve efficiency, transparency, and quality of public services. This integration enables real-time data and information exchange, reduces redundancy and speeds up work processes. However, its implementation is faced with various challenges, including differences in technological infrastructure, data security issues, resistance to change among employees, as well as bureaucratic constraints and rigid regulations. Overcoming these challenges requires significant investment in technology, implementation of strict security protocols, comprehensive training programmes, and solid political support. With the right strategy, digital system integration can achieve the expected goals and provide maximum benefits to the government and society.
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