Greenation International Journal of Economics and Accounting
Vol. 2 No. 1 (2024): (GIJEA) Greenation International Journal of Economics and Accounting (March 202

The Effect of Marketing Mix ‘7P (Product, Price, Place, Promotion, People, Process, and Physical Evidence) on Customer Loyalty of Nasi Jamblang Bu Nur Cirebon

Nirawati, Indi (Unknown)
Hasoloan, Jimmy (Unknown)



Article Info

Publish Date
24 Mar 2024

Abstract

Research on the effect of the marketing mix on customer loyalty has been conducted before in various business contexts. In the context of this study, UKM Nasi Jamblang Bu Nur was chosen because it is one of the rice stalls that is quite famous in Cirebon and has a long history. Nasi Jamblang Bu Nur is included in the category of suitable variables in the marketing mix. This shows that Nasi Jamblang Bu Nur has done an excellent job implementing the Marketing Mix with Product, Price, Place, and Promotion indicators, especially those related to product indicators. On the other hand, promotion indicators still require improvement.  In Nasi Jamblang Nur, the Customer Loyalty Variable is included in the Very Good group. This indicates that Nasi Jamblang Nur customers are loyal to using Nasi Jamblang Nur for their needs. This is indicated by signs such as often buying the same product, buying many items, referring friends, and difficulty moving to competing products or other products. The marketing mix positively influences customer loyalty, so any increase in the marketing mix that includes indicators of place, price, product, and promotion is not will increase customer loyalty. Customer loyalty will decrease if the marketing mix decreases.

Copyrights © 2024






Journal Info

Abbrev

GIJEA

Publisher

Subject

Economics, Econometrics & Finance

Description

Greenation International Journal of Economics and Accounting (GIJEA) is managed and published by Greenation Research & Yayasan Global Research National, periodically four times a year every March, June, September, and December. GIJEA is a peer-reviewed journal that publishes scientific articles in ...