JSIP: Jurnal Studi Ilmu Pemerintahan
Vol. 5 No. 1 (2024): JSIP: Jurnal Studi Ilmu Pemerintahan

How Does Employee Discipline Enhance Service Quality at Assistant Health Center?

Andrian, Debi (Unknown)
Ikbal, Muhammad (Unknown)
Useng, Abd. Razak (Unknown)



Article Info

Publish Date
21 Jun 2024

Abstract

This study examines the effect of employee work discipline on service quality at the Auxiliary Public Health Center in Kalempang Village, Sidenreng Rappang Regency. The research employed a quantitative descriptive method using questionnaires as the primary data collection instrument, with 60 respondents participating. The data were analyzed using statistical tools, including simple linear regression and hypothesis testing, with a significance level of 5 percent. The results show a significant percent positive correlation of 70 percent between employee discipline and service quality. The regression analysis further supports that 77 percent of the variability in service quality can be attributed to work discipline, with a t-value of 3.623 exceeding the t-table value of 1.672. This suggests that better work discipline improves service quality, particularly regarding employee punctuality, reliability, and responsiveness. However, the research also identifies several challenges, including the incomplete infrastructure at the health center, which affects the overall service quality. The implications of this study highlight the need for improved staff discipline and infrastructure development to enhance public service satisfaction in rural health facilities. The study contributes to the existing body of knowledge by providing empirical evidence on the importance of work discipline in improving service quality in the health sector. Limitations include the focus on a single health facility, which limits the generalizability of the findings. Future studies should consider expanding the scope of the research to include multiple health facilities and regions for a broader understanding.

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Journal Info

Abbrev

jsip

Publisher

Subject

Arts Computer Science & IT Social Sciences

Description

JSIP: Jurnal Studi Ilmu Pemerintahan merupakan media diseminasi hasil penelitian mahasiswa, dosen, akademisi dan peneliti. Jurnal ini mempublikasikan tema penelitian seputar ilmu pemerintahan dan perkembangannya, terbit secara online dua kali setahun pada bulan Februari dan Agustus. Diterbitkan oleh ...